Pre-Loved. Re-Loved. NZ's Preloved Fashion Marketplace
We're here to help with any questions about buying, selling, or using Jolene.
help@jolene.nzTap the + button at the bottom of the app, take a photo of your item, and our AI will automatically fill in the details. Just set your price and you're live!
Browse or search for items you love, tap "Buy Now" to purchase with card payment, or "Make Offer" to negotiate a price with the seller.
Sellers can offer shipping via NZ Post or local pickup. If shipping is selected, the seller will post your item and provide tracking details.
If both buyer and seller are nearby, you can arrange local pickup. The seller generates a QR code and the buyer scans it to confirm collection.
Tap the flag icon on any listing or seller profile to report inappropriate content, counterfeit items, scams, or abusive behaviour. We review all reports within 24 hours.
Visit the user's profile and tap "Block User". Their listings and messages will be hidden from your feed. You can manage blocked users in Settings.
Yes. All payments are processed securely through Stripe. We never store your card details.
Go to Settings > Location to update your city or suburb. This is used for the "Near Me" map feature to show items in your area.
You can sell preloved clothing, shoes, bags, accessories, designer items, kids clothing, sportswear, and more. Counterfeit, replica, or illegal items are not permitted.
Contact us at help@jolene.nz and we'll process your account deletion request within 48 hours.
Email: help@jolene.nz
Response time: We aim to respond to all enquiries within 24 hours.
Content reports: All reports of inappropriate content or abusive users are reviewed and actioned within 24 hours.